Terms of Service | 360 Growth Lab

These Terms of Service ("Terms") govern your access to and use of the website at https://360growthlab.com and related online services operated by 360 Growth Lab ("360 Growth Lab," "we," "us," or "our"), located at 1S280 Summit Ave Unit E2 Suite 1B, Oakbrook Terrace, IL 60181.

By accessing or using our website, submitting a form, requesting a consultation or audit, or engaging our services, you agree to these Terms. If you are using the website on behalf of a company or organization, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use our website or services.

1. Our Services

360 Growth Lab provides professional B2B services including AI automation, CRM and workflow systems, custom software and web development, integrations, marketing and growth infrastructure, consulting, audits, proposals, and related professional services. Specific deliverables, timelines, fees, and scope are defined in separate proposals, statements of work, order forms, or client agreements ("Service Agreements"). If there is a conflict between these Terms and a signed Service Agreement, the Service Agreement controls for that engagement.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use our website or enter into services. Our website is intended for business users in the United States unless otherwise agreed in writing.

3. Permitted Use of the Website

You may use our website only for lawful business purposes. You agree not to:

Violate any applicable federal, state, or local law or regulation
Attempt to gain unauthorized access to our systems, accounts, or data
Interfere with or disrupt the website, servers, or networks
Scrape, crawl, or harvest data from the website except as permitted by robots.txt or our written consent
Upload malware, spam, or harmful code
Misrepresent your identity or affiliation
Use the website to infringe intellectual property or privacy rights of others

4. Forms, Submissions & Communications

When you submit information through contact forms, consultation requests, audit requests, proposal requests, support tickets, or similar channels, you represent that the information is accurate and that you have the right to provide it.

Submitting information does not create a client relationship until both parties agree to a Service Agreement. We may decline or discontinue communications or engagements at our discretion where permitted by law.

5. Client Responsibilities

If you engage our services, you agree to:

Provide timely access to information, systems, credentials, and personnel reasonably needed to perform services
Ensure you have rights and consents to share data, content, and materials with us
Maintain your own accounts with third-party platforms (CRM, hosting, ad platforms, etc.) and comply with their terms
Review and approve deliverables, workflows, and automations in a timely manner
Use implemented systems responsibly and in compliance with applicable laws, including marketing, privacy, and industry-specific regulations

6. Third-Party Platforms & Integrations

Our work often involves third-party software and platforms such as CRM systems, automation tools, website builders, cloud providers, analytics tools, and communication services. We do not control those platforms and are not responsible for their availability, pricing, policy changes, outages, or data practices.

You are responsible for licensing, fees, and compliance with third-party terms. We may recommend or configure integrations at your direction, but ultimate use of those platforms remains your responsibility unless otherwise stated in a Service Agreement.

7. Intellectual Property

Our website and materials

The website, branding, content, designs, text, graphics, logos, and other materials displayed by 360 Growth Lab are owned by us or our licensors and are protected by U.S. intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent, except for limited personal or internal business viewing.

Client materials

You retain ownership of materials, data, and content you provide to us. You grant us a limited license to use those materials solely to perform services, communicate with you, and improve related deliverables.

Deliverables

Ownership of custom deliverables, source code, configurations, and work product will be as set forth in your Service Agreement. Unless otherwise agreed in writing, upon full payment we assign or license deliverables to you as specified in the applicable proposal or contract.

Pre-existing tools

We may use pre-existing frameworks, libraries, templates, methodologies, and know-how. We retain all rights in our pre-existing materials and grant you a license only to the extent necessary to use deliverables as intended.

8. Confidentiality

Each party may receive confidential business, technical, or financial information from the other. Both parties agree to use confidential information only for the purpose of evaluating or performing services and to protect it with reasonable care. Confidentiality obligations do not apply to information that is publicly available, independently developed, or lawfully obtained from a third party without restriction.

Stronger confidentiality terms may apply under a separate non-disclosure or Service Agreement.

9. Fees, Proposals & Payment

Pricing, payment schedules, refunds, and expenses are defined in proposals and Service Agreements. Unless otherwise stated, fees are in U.S. dollars. Late payments may incur interest or suspension of services as permitted by contract and applicable law.

Free audits, consultations, or assessments may be limited in scope and do not guarantee specific results or future pricing.

10. Disclaimers

OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee specific business outcomes, revenue growth, lead volume, search rankings, uptime of third-party platforms, or error-free operation of custom systems. Marketing, automation, and technology results depend on many factors outside our control.

Information on our website is for general business information only and is not legal, financial, tax, or professional advice.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 360 GROWTH LAB AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS, THE WEBSITE, OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNTS PAID BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless 360 Growth Lab and its personnel from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your misuse of the website, your breach of these Terms, your violation of law, or materials, data, or instructions you provide—including claims that your content or use of deliverables infringes third-party rights or violates applicable regulations.

13. Suspension & Termination

We may suspend or terminate access to the website or services if we reasonably believe you violated these Terms, pose a security risk, or if required by law. You may stop using the website at any time.

Provisions that by their nature should survive termination—including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law—will survive.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of IL, United States, without regard to conflict-of-law principles, except where federal law applies.

Except where prohibited by law, you agree that any dispute arising out of or relating to these Terms or the website will be brought exclusively in the state or federal courts located in IL, and you consent to personal jurisdiction in those courts.

Before filing a claim, the parties agree to attempt in good faith to resolve disputes through direct contact via our contact page.

15. Changes to These Terms

We may modify these Terms at any time by posting an updated version on this page with a revised "Last Updated" date. Material changes will be posted here. Continued use of the website after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by law.

16. Miscellaneous

Entire agreement: These Terms, together with applicable Service Agreements and policies referenced herein, form the agreement regarding website use
Severability: If any provision is unenforceable, the remaining provisions remain in effect
No waiver: Failure to enforce a provision is not a waiver of future enforcement
Assignment: You may not assign these Terms without our consent; we may assign them in connection with a business transfer
Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control

17. Contact

Questions about these Terms may be directed to 360 Growth Lab:

1S280 Summit Ave Unit E2 Suite 1B, Oakbrook Terrace, IL 60181

Website: https://360growthlab.com

Contact page: /contact

Business hours: Monday – Friday, 9:00 AM – 6:00 PM CT

Questions?